Modern Monarch Chauffeurs LLC
Terms & Conditions:
CREDIT CARD TRANSACTIONS: An Authorization will be placed on the card to guarantee funds availability. Credit cards are usually authorized for an amount higher than the expected charges in the event of extra stops are change of destinations not disclosed upon booking. Credit cards will be charge upon completion of your trip. Receipts will be sent to email provided.
CREDIT CARD PAYMENT: Cardholder acknowledges receipt of services in the estimated amount shown plus additional fees in applicable(tolls, parking and extra stops) if any and agrees to perform the obligations set forth in the cardholder’s agreement with the issuer. Card member accepts full responsibility for vehicle interior damage or any special cleaning necessary and hereby authorizes Modern Monarch Chauffeurs LLC to adjust the the total to reflect these changes.
CANCELLATION: A cancellation fee equal to the total trip cost will be charged for any cancellation that is made less than two(2) hours before the scheduled pick-up time for domestic reservations. International reservations require twenty four(24) hour notice for cancellation. Modern Monarch Chauffeurs LLC is not responsible for passenger flights which are missed, canceled, diverted and delayed or any incident that results in failure to comply with the required cancellation policy. In these events Modern Monarch Chauffeurs LLC will exact its best efforts to fulfill our client’s needs, subject to “Wait Time” fees/”Late Cancellation” fees/ re-bookings, without detriment to other reserved clients.
RESERVATIONS: Advanced reservations are recommended for at least six(6) hours ahead of desired pick-up time to guarantee a car at pick up time.
WAIT TIME: Passengers unprepared to depart at the scheduled pick-up time will be charged waiting time. Waiting time will be added to trips after complementary grace period from scheduled pick up time have expired. (Please see below for more on complementary grace periods) Thereafter waiting time will be charged at a rate of 1$ per minute.
a) Address pick-ups: All domestic address pick-up will be allotted an complementary grace period of ten(10) minutes after the schedule pick-up time. Passengers unprepared to depart after this grace period will be charged wait time describe above.
b) Airport pick-ups: Flights are tracked via flight stats or flight aware grace periods will apply to time of official flight arrival reported by these applications.
i) Domestic Flights: A thirty(30) minute grace period will be allowed for reported flight arrivals.
ii) International Flights: A forty five(45) minute grace period will be allowed for reported flight arrivals.
c) Train Station pick-ups: Train stations schedules and train arrivals can not be monitored. Grace period of address pick-ups will apply.
NO SHOW: A fee equal to the trip cost plus applicable “wait time” charges, tolls, and parking will be charged in the event the passenger fails to show (or make contact) at the designated time/location for which the reservation was made.
EXTRA STOPS: Extra stops charge will be assessed if stop meets one or both of the following criteria:
1) The chauffeur has to deviate a mile are more total from the route
2) The total time associated with the stop is ten(10) minutes are more.
PARKING: Flat rate trips are charged a standard parking charge for that pick up location.
TOLLS: Flat rate trips are charged a standard toll charge for that zone.
LOST ITEMS: Modern Monarch Chauffeurs LLC is not responsible for items left in the vehicle.
Appropriate Behavior: Behavior deemed by the chauffeur to be illegal or perilous will result in immediate termination of the trip and full payment will be due. You will be responsible for charges if your are your authorized party actions result in damages to the vehicle. A cleaning fee will be charged if you are your authorized party get sick in the vehicle resulting in discharge of but not limited to bodily fluids etc…You agree and acknowledged to pay all related fees and charges to get the vehicle back to it’s normal working condition.
MEET & GREET: Meet and greet is a complementary and recommended airport service offered at no additional charge for sedans and SUV reservations. The Chauffeur will be instructed to meet client at appropriate baggage claim are customs exit with a name sign displaying passenger’s name. Upon contact the chauffeur will escort the client to the parked vehicle location while assisting with luggage in any.
GRATUITY: A 20% gratuity is added to every trip.
CHILD SEAT: Modern Monarch Chauffeurs LLC recommends that parents provide their own child seats however one can be provided if indicated upon placing your reservation, additional fee will apply.